Refund, Return & Cancellation Policy

Last Updated: 14 November 2026

At Jowary, customer satisfaction is our priority. We take care to ensure that every order reaches you in good condition and meets our quality standards.

However, if you receive a damaged, incorrect, expired, missing, or defective product, we are here to help.

Please read our Refund, Return & Cancellation Policy before placing an order.

1. Return Policy

As Jowary primarily deals with food products, groceries, and consumable items, returns are generally not accepted once an order has been delivered.

However, we accept return or replacement requests in the following situations:

• You received a product different from what you ordered.
• The product was damaged during delivery.
• The product was expired at the time of delivery.
• The product packaging was damaged, opened, or tampered with upon delivery.
• You received a defective or poor-quality product.
• One or more products were missing from your order.

All requests are subject to verification by our customer support team.

2. Products Not Eligible for Return

Returns or refunds will generally not be accepted in the following situations:

• The customer changes their mind after receiving the product.
• The product has been opened, used, or partially consumed, except where there is a genuine quality or safety issue.
• The product has been improperly stored or handled after delivery.
• The complaint is raised after the specified reporting period without a valid reason.
• The product has been damaged due to customer negligence.

Nothing in this section limits any rights available to customers under applicable consumer protection or food safety laws.

3. Reporting Damaged or Incorrect Products

If you receive a damaged, incorrect, expired, or missing product, please contact us within 24 hours of delivery.

To help us resolve your complaint quickly, please provide:

• Your order ID.
• Product name.
• Description of the issue.
• Clear photographs or videos showing the product and its packaging, where applicable.

Our customer support team will review your request and may contact you for additional information.

For food safety concerns, please stop consuming the affected product and contact us immediately.

4. Refund Policy

Refunds may be provided in the following circumstances:

• An order is cancelled by Jowary due to product unavailability.
• A customer has been charged but the order is not successfully confirmed.
• An incorrect or damaged product complaint is verified and approved.
• An eligible refund is approved following a product quality complaint.
• A product is missing from the delivered order and a refund is chosen instead of a replacement.

Refunds will be processed after the request has been reviewed and approved.

Refund Processing Time

• Approved refunds will generally be initiated within 5–7 business days.
• Refunds will normally be issued through the original payment method.
• The actual time taken for the refund to appear in your account may depend on your bank or payment service provider.

If a refund is delayed beyond the expected period, customers can contact our support team.

5. Replacement Policy

Where appropriate, Jowary may offer a replacement instead of a refund.

Replacement requests may be accepted for:

• Damaged products.
• Incorrect products.
• Expired products.
• Defective or quality-related issues.
• Missing items, where replacement is available.

Replacement is subject to product availability and serviceable delivery locations.

If a replacement is unavailable, an eligible refund may be offered.

6. Order Cancellation Policy

Customers may request order cancellation under the following conditions:

• Orders can be cancelled before processing or dispatch.
• Once an order has been dispatched, cancellation may not be possible.
• Orders containing perishable or specially prepared food products may not be cancellable once preparation has started.

If an order is successfully cancelled after payment, the eligible amount will be refunded to the original payment method.

Jowary reserves the right to cancel orders in exceptional circumstances, including stock unavailability, payment issues, technical errors, or suspected fraudulent activity.

If Jowary cancels a prepaid order, the applicable amount paid will be refunded.

7. Delivery Charges

• Original delivery charges may be refundable where required by applicable law or where the delivery service was not provided.
• If only one product in an order is eligible for a refund, the refund will generally be limited to that product’s eligible amount unless the circumstances justify a broader refund.
• Additional delivery charges for replacements will not be imposed where the replacement is required due to an error attributable to Jowary.

8. Refund Method

Approved refunds will generally be processed through the original payment method used during checkout.

Depending on the payment provider, the refund may take additional time to reflect in the customer’s bank account or payment application.

Jowary does not request customers to share their UPI PIN, OTP, debit card PIN, or banking passwords to process refunds.

9. How to Request a Return or Refund

To raise a return, replacement, cancellation, or refund request, please contact our customer support team.

Please share the following details:

• Customer name.
• Order ID.
• Registered mobile number.
• Product name.
• Reason for the request.
• Supporting photographs or videos, where applicable.

Our team will review the request and communicate the next steps.

10. Contact Us

For return, refund, replacement, or cancellation-related queries, please contact us.

Brand: Jowary

Business: Authentic Uttara Karnataka Food Products

Email: support@jowary.com

Contact Number: 8660189635

Location: Bangalore, Karnataka, India

Website: Jowary.com

We appreciate your trust in Jowary and will always strive to provide quality products and a satisfying shopping experience.

Thank you for shopping with Jowary – Bringing the authentic taste of Uttara Karnataka closer to your home!