Privacy Policy

Last Updated: 14 November 2026

At Jowary, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, or purchase products through our platform.

By using the Jowary website, you agree to the practices described in this Privacy Policy.

1. About Jowary

Jowary is an online shopping platform focused on bringing authentic Uttara Karnataka food products, groceries, traditional foods, and regional specialties to customers in Bangalore, Karnataka.

Our goal is to provide a convenient and reliable shopping experience while respecting and protecting our customers’ privacy.

2. Information We Collect

When you use our website, we may collect the following categories of information:

A. Personal Information

When you register, place an order, or contact us, we may collect:

• Full name

• Mobile number

• Email address

• Billing address

• Delivery address

• Account login information

B. Order and Transaction Information

When you purchase products through Jowary, we may collect:

• Products purchased

• Order details and order history

• Payment status

• Transaction references

• Delivery and shipping information

We do not intend to collect or store your complete debit card, credit card, UPI PIN, or internet banking passwords. Payments may be processed securely by third-party payment service providers.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage information

• Cookies and similar technologies

3. How We Use Your Information

We use the information collected from customers for the following purposes:

• To create and manage customer accounts.

• To process and confirm orders.

• To arrange product delivery.

• To communicate order updates and delivery information.

• To process payments, refunds, and cancellations.

• To respond to customer questions and complaints.

• To improve our website, products, and services.

• To prevent fraudulent transactions and unauthorized activities.

• To send promotional offers, product updates, and marketing communications where permitted.

We will use your personal information only for legitimate business purposes and in accordance with applicable laws.

4. Sharing of Personal Information

Jowary respects your privacy and does not sell customers’ personal information to third parties.

However, we may share relevant information with trusted third-party service providers when necessary to operate our business.

These may include:

• Payment Gateways: To securely process online payments and refunds.

• Delivery Partners: To deliver products to your registered address.

• Website and Hosting Providers: To maintain website functionality and security.

• Communication Services: To send order confirmations, SMS, emails, or WhatsApp notifications.

• Legal and Government Authorities: Where disclosure is required by applicable laws or lawful requests.

We expect service providers handling personal information on our behalf to protect it and use it only for authorized purposes.

5. Payment Information

Jowary may provide different online payment options through third-party payment gateways.

• Payments are processed through the respective payment service providers.

• We do not intend to store complete card details, UPI PINs, or banking passwords on our website.

• Payment processing is subject to the payment provider’s own privacy and security policies.

• Customers should never share their OTP, UPI PIN, passwords, or other confidential payment credentials with anyone claiming to represent Jowary.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember login sessions.

• Maintain shopping cart information.

• Remember customer preferences.

• Improve website performance.

• Understand website traffic and usage.

• Support website security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.

7. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include:

• Secure website connections (HTTPS).

• Restricted access to customer information.

• Website security and monitoring.

• Secure payment processing through payment providers.

• Regular website maintenance and updates.

However, no internet-based platform or electronic storage system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Processing orders and deliveries.

• Maintaining customer accounts.

• Handling returns, refunds, and complaints.

• Maintaining business and financial records.

• Complying with applicable legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations.

9. Your Privacy Rights

Subject to applicable laws, customers may have the right to:

• Request access to their personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Opt out of promotional and marketing communications.

• Raise concerns or complaints regarding the use of their personal information.

To exercise these rights, please contact our customer support team using the details provided below.

We may need to verify your identity before processing certain requests.

10. Marketing and Promotional Communications

Jowary may send customers information about:

• New product launches.

• Special offers and discounts.

• Festival promotions.

• Regional food collections.

• Other relevant business updates.

Customers can opt out of promotional communications at any time by using the unsubscribe option where available or contacting our support team.

Please note that essential transactional communications, such as order confirmations, payment updates, and delivery notifications, may still be sent.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate external services such as payment gateways and delivery platforms.

Jowary does not control the privacy practices of these external websites and services.

Customers are encouraged to review the respective privacy policies before sharing personal information with third parties.

12. Children’s Privacy

Jowary’s services are intended for individuals who are at least 18 years old or who use the platform under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children in violation of applicable laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

Jowary may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Brand: Jowary

Business: Authentic Uttara Karnataka Food Products

Email: support@jowary.com

Contact Number: 8660189635

Location: Bangalore, Karnataka, India

Website: Jowary.com

Thank you for trusting Jowary.

Your privacy matters to us. We are committed to making your shopping experience safe, secure, and convenient.